Product & Solutions
Enterprise Communications Solutions
Introduction to Enterprise Telephony - Call Center - Voice Logging System
Enterprise Telephone Systems
INFA Systems provides telephony solutions from a simple system of several extensions to a versatile PABX network of several thousands of users. This family of ISDN compatible and IP-enabled telephone systems comprises a full suite of applications supporting voice, data and video integration platforms that provide seamless and efficient operation for customers. INFA Systems's solutions also include DECT (Digital Enhanced Cordless Telephone) WiFi technology, which is a proven technology and is being widely deployed in hospitality and industrial environments. The architecture of the IP-enabled telephone system not only offers all the telephony features that a traditional PABX can provide, but also integrates with IP networks to provide seamless operation, saving long distance call charges and administration costs. For the mobile business environment, our PABX encompasses a wide range of messaging applications such as Unified Messaging that integrate voice mail, fax mail and email into a single user interface.
Interactive Voice Response System (IVRS)
INFA Systems provides IVR solutions based on open architecture for mission-critical applications. The system deploys well- proven software and hardware platforms such as Intel, Dialogic and Parity. INFA Systems design, build, customize and maintian these solutions to meet user's unique requirements. Our solution is able to access multiple databases and obtain real time on-line information. Its text-to-speech and voice recognition modules make it a truly user-friendly and flexible call management solution for business applications. This PC-based system is extremely flexible for future growth and feature enhancements.
Contact Centre
INFA Systems is capable of developing the most efficient Contact Centre solution for customers. We provide multimedia contact centre components such as the Automatic Call Distribution (ACD) switch, CTI server, and web-enabled call distribution that bridge the Internet and Contact Centre worlds. We also customize IVR for contact centre applications. With an advanced CTI server, the system is able to manage multi-sites contact centre structure. With a sound design and superior support services provide by INFA Systems, a contact centre can be effectively transformed from a cost centre to a profit centre.
Multi-Media Voice Logging System
Our integrated voice logging solution has full suite of applications designed to serve the financial sector, air and marine traffic control, law enforcement services, power supply departments, customer services and call centres. Our digital voice logging system provides versatile recording and retrieving capabilities that enhance user operation. For multiple sites / multiple machines environment, INFA Systems's recording system is able to be configured through either a centralszed mass storage or a distributed structure to fulfill customer's unique operational needs. Our solution also offers advanced module that is designed specifically for Tetra Radio network applications.
